Privacy Policy

At repdownjacket.com (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop with us.

Information We Collect

• Order information: name, email address, shipping address, billing address, and phone number — collected when you place an order.
• Account information: username and password if you create an account on our store.
• Payment details: payments are handled by third-party payment processors; we never store your full credit card number on our servers.
• Device & usage data: IP address, browser type, and pages visited, collected through cookies and analytics tools to improve our store.
• Communications: messages you send us by email or through contact forms.

How We Use Your Information

• To process and fulfill your orders, including shipping and order notifications.
• To handle returns, exchanges, refunds, and customer support requests.
• To prevent fraud and keep our store secure.
• To improve our product pages, website performance, and shopping experience.
• To send order updates and — only with your consent — marketing emails about new arrivals or promotions. You can unsubscribe at any time.

Sharing Your Information

We do not sell or rent your personal information. We share data only with trusted service providers who help us operate the store:

• Payment processors to complete your transactions securely.
• Shipping carriers to deliver your package and provide tracking.
• Email service providers to send order confirmations and (with consent) newsletters.
• Analytics providers to understand how visitors use our site.

We may also disclose information if required by law or to protect our rights.

Cookies

We use cookies to keep items in your cart, remember your preferences, and measure site traffic. You can disable cookies in your browser settings; some features (like checkout) may not work properly without them.

Data Retention

We keep order records for as long as required for tax, warranty, and legal purposes. Account data is retained until you ask us to delete it.

Your Rights

• Access & correction: request a copy of the personal data we hold about you and correct anything inaccurate.
• Deletion: ask us to delete your personal data, subject to legal record-keeping requirements.
• Marketing opt-out: unsubscribe from marketing emails at any time using the link in any email.
• Do Not Sell: we do not sell personal information, including under the CCPA.

To exercise any of these rights, email us at info@repdownjacket.com.

Data Security

Our store is served over HTTPS, and access to customer data is limited to authorized team members. While no system is perfectly secure, we take reasonable measures to protect your information.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with its effective date.

Contact Us

Questions about privacy? Contact us at info@repdownjacket.com.