Return Policy

Our Promise

We want you to be fully satisfied with your purchase. If you are not completely happy with your down jacket, you may return or exchange it under the terms below. Every order ships free, and returns caused by product quality issues are 100% free for you.

Return Window & Eligibility

• Return Window: You may return or exchange your down jacket within 30 days of the purchase date.
• Condition of Items: The jacket must be in new, unused, and unwashed condition, with all original tags attached and the original packaging intact.
• Proof of Purchase: A valid order number or proof of purchase is required to complete your return.

Non-Returnable Items

• Jackets that have been worn, washed, or altered.
• Items marked as final sale or clearance.
• Customized or personalized down jackets.

How to Start a Return or Exchange

1. Contact our customer service team at info@repdownjacket.com with your order number and the reason for your return.
2. We will confirm your request within 24 hours and send you the return instructions together with a prepaid shipping label when applicable.
3. Pack the jacket securely in its original packaging and ship it back using the provided label.

Return & Exchange Fees

We keep this simple — who pays depends only on the reason:

• Quality issues (free): If the item is defective, damaged, or not as described, your return or exchange is completely free. We provide a prepaid shipping label, and no fee of any kind applies. You will not be charged return shipping.
• Personal reasons ($20): If you return or exchange for reasons such as ordering the wrong size, preferring a different color, or changing your mind, a flat $20 return/exchange handling fee applies per item. For exchanges, the $20 covers shipping the replacement to you.

For both cases, original outbound shipping is always free and never deducted from your refund.

Refund Process

• Refund Method: Refunds are issued to your original payment method — PayPal, credit/debit card (via Stripe), or Zelle.
• Processing Time: Once your return is received and inspected, please allow 5–7 business days for the refund to be processed. You will receive an email confirmation once the refund has been issued.
• Fee Deduction: If a $20 handling fee applies (personal-reason returns), it is deducted from your refund — no separate payment is needed.

Damaged or Defective Items

If you receive a down jacket that is defective or damaged, contact our customer service team within 7 days of receiving the item. We will arrange a replacement or a full refund at no additional cost — including all shipping.

Questions?

If you have any questions about returns, exchanges, or refunds, contact us any time at info@repdownjacket.com — we usually reply within 24 hours.